[CLASSOUND] Partial Inbound Calls Outage to Spain (+34)

The incident impacting Voice services in Spain has been identified and resolved.

The root cause was related to a network-level outage affecting upstream connectivity within the Spain region. This issue caused call routing failures and service degradation for multiple customers.

The Classound resolution team worked in coordination with the upstream carrier to:

Identify the affected network segment

Re-route traffic where possible to minimize impact

Restore stable connectivity

Monitor service recovery across all impacted routes

Voice services have now been fully restored, and monitoring confirms that traffic levels and call success rates have returned to normal.

We will continue enhanced monitoring to ensure service stability We apologize for the impact and appreciate your patience during this major incident.

CLASSOUND service has been restored.

The issue was caused by temporary connectivity disruptions on the national operator Movistar network in Spain. The situation was addressed in coordination with the local line representative, and the service is now operating normally.

There is an ongoing known issue with Movistar in Spain that may affect inbound calls to +34 numbers.

We are actively coordinating with the local line representative to resolve the situation.

One of CLASSOUND's local lines is currently experiencing an outage affecting inbound call termination to numbers with +34 dial codes in Spain.

Our technical team is actively working to resolve this issue as quickly as possible.